Terms of Service
1. Agreement to Terms
By using the web hosting services provided by Simplificare Hosting and Solutions, Inc. (“the Company”), you (“the Client”) agree to the terms and conditions outlined in this Terms of Service (“TOS”). If you do not agree to these terms, you may not use our services.
2. Service Responsibilities
The Company provides web hosting services as described in the plan purchased by the Client. While we strive to ensure reliable and secure hosting, the Company does not guarantee that the services will be free from interruptions, errors, or vulnerabilities.
3. Security and Maintenance
The Client is responsible for:
- Implementing and maintaining adequate security measures, including strong passwords, updated software, and appropriate configurations.
- Regularly updating and patching all software and plugins associated with their websites to mitigate potential vulnerabilities.
The Company reserves the right to:
- Install security plugins on WordPress websites to enhance security measures on websites and overall server performance for all users hosted on the shared hosting environment,
- Update WordPress plugins as needed to maintain optimal performance and security.
The Company currently uses SolidSecurity Pro as it’s chosen security plugin for WordPress Websites. The Company can license a copy of the plugin on your website on request. Please submit a support ticket to request the plugin be enabled on your website.
4. Disclaimer of Liability for Compromised Websites
(a) The Company shall not be held liable for any damages, losses, or disruptions resulting from unauthorized access, hacking, malware, or other compromises to the Client’s websites, accounts, or data.
(b) The Company is not responsible for restoring or repairing compromised websites. Any assistance provided by the Company to address such issues is offered at its discretion and may incur additional fees.
5. Backup Policy
(a) The Client is responsible for maintaining backups of their website files and databases. While the Company makes weekly backups to its offsite server, these are provided “as is,” without warranties, and should not be relied upon as the sole backup solution.
(b) The Client acknowledges that additional backups are their responsibility to ensure comprehensive data protection.
(c) The Company shall not be liable for any data loss resulting from hardware failures, software errors, or any other reason.
6. Prohibited Activities
The Client agrees not to engage in activities that compromise the security or stability of the Company’s servers or network. Such activities include but are not limited to:
- Hosting malicious content.
- Conducting or facilitating hacking activities.
- Using outdated or insecure scripts and plugins.
7. Indemnification
The Client agrees to indemnify and hold the Company harmless from any claims, damages, or expenses arising from:
(a) The Client’s failure to secure their website.
(b) Any unauthorized use of the Client’s hosting account.
8. Termination of Services
The Company reserves the right to terminate hosting services without prior notice if the Client’s website compromises the security or stability of our servers or network.
9. Modification of Terms
The Company reserves the right to update or modify this TOS at any time. Continued use of the services constitutes acceptance of the updated terms.
10. Disputes
Any disputes arising from this agreement can be addressed by contacting info@simplificare.net.
These terms were last updated December 29, 2024.